Cheltenhamtalk.co.uk will never lose sight of the fact that your personal information is your personal information. Your privacy is important both to you and to us and we make the following promise to you:
Cheltenhamtalk.co.uk is committed to protecting your privacy. We believe in using your personal information to make things simpler and better for you. We will always keep your personal information safe. We’ll be clear and open with you about why we collect your personal information and how we use it. Where you have choices or rights, we’ll explain them to you and respect your wishes.
What personal information do we collect from the people that visit our blog, website or app?
When using our site, as appropriate, you may be asked to enter your name, email address or other details to help you with your experience.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, unlock the content, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To personalize user’s experience and to allow us to deliver the type of content and product offerings in which you are most interested
- To improve our website in order to better serve you.
- To allow us to better service you in responding to your customer service requests.
- To administer a contest, promotion, survey or other site feature.
- To send periodic emails regarding your order or other products and services.
What are cookies?
Cookies are small text files that are placed on your device by websites that you visit. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.
Other technologies, including data we store on your web browser or device, identifiers associated with your device and other software are used for similar purposes. In this policy, we refer to all of these technologies as “cookies.”
Cookies can be classified by their lifespan, the domain to which they belong and place of storage.
By lifespan, cookies are either:
Session cookies which are erased when the user closes the browser – session cookies only last for as long as the session (usually the current visit to a website or a browser session).
Persistent cookies which remain on the user’s computer/device for a pre-defined period of time (unless deleted by the user before the expiry date).
Persistent cookies help us to recognise you, so it’s easier to return to our Website or interact with our service without having to sign in or change your settings every time. After you sign in, a persistent cookie stays in your browser and will be read again when you return to our site.
As for the domain to which it belongs, there are either:
First-party cookies which are set by the web server of the visited page and share the same domain or
Taking into account where cookies are stored, there are:
Browser cookies that are sent by a website and stored on the user’s browser.
Browser cookies store less than Flash cookies and only the browser where the cookies are stored may access them.
Flash cookies are known as local shared objects and they are different from browser cookies because of the amount, type and manner in which the data is stored.
They are stored outside of the browser and they may be accessed by multiple browser on same computer.
To find out more about cookies, visit www.aboutcookies.org or www.allaboutcookies.org.
Which cookies do we use and what is their purpose?
Cheltenhamtalk.co.uk use all types of cookies that are explained above. A detailed description of our cookies, their functions and sources can be found below.
Essential cookies are necessary for our website to work effectively. They help make the website usable by enabling basic functionalities like page navigation and access to secure areas of the website. This type of cookies may be used to protect and accelerate our website by automatically optimising the delivery of our content. This is how you get the fastest page load times and best performance. Also, essential cookies may be used for security reasons and to identify our trusted visitors. They may filter bots and distinguish them from legitimate users, preventing any form of spam activity on our website.
These cookies do not correspond to any user ID in our web application, nor do the cookies store any personally identifiable information. We advise you not to switch off these cookies. If you set your browser to block or alert you about these cookies, please be aware that after doing so, some parts of the webpage may not work.
Preference and Functionality Cookies
Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in. They may also be used to provide services you have asked for such as watching a video, commenting on a blog or using a live chat service.
Analytics cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously. We use different analytics cookies in order to analyse information about how our website is being used. Analytics cookies can process information about the number of visitors to the website, where visitors to the website came from, the pages they visit, scrolling activities, downloads, information about user agent, time spent on the website and approximate geo-location of a device that you use to access our website. We use this information to compile reports that help us to improve the website. Reports may be visually presented through heat maps and anonymised screen recordings. All data we process by use of this type of cookies are presented in an aggregated form and/or pseudonymised.
We mainly use analytics cookies provided by Google Analytics, Clicky, Hotjar, Visual Website Optimizer. However, please be aware that we may use analytics cookies provided by other companies which services we may also use for analytics and analytical purposes.
Marketing cookies are used to track visitors across websites. The intention is to display advertisements that are relevant and engaging for the individual user.
For marketing purposes we may use various services including, but not limited to, Eloqua, and AdForm. For the purpose of regular functioning of marketing services, marketing cookies are used. These cookies serve to personalise the way we communicate with you. If you accept to receive advertising material, marketing cookies help us to evaluate your personal preferences toward specific content that we further use to deliver advertising material to you that correspond to your preferences.
Please be aware that we may use marketing cookies provided by other companies whose services we may use for marketing purposes. Also, third party cookies (see the section below) may be placed by our partners in order to promote their products. Promotional activities may include inter alia providing interstitial advertisement.
Third Party Cookies
Third parties may set cookies when you visit our Website. Sometimes that is because we have hired the third party to provide services on our behalf. In other cases, it is because our web pages contain advertisements from third parties, or content such as videos and news. Because your browser connects to those third parties’ web servers to retrieve that content, third parties are able to set or read their own cookies on your device and may collect information about your online activities across websites or online services. Finally, in some cases third party tracking cookies may also be necessary for the effective use of affiliate links and the performance of any affiliate agreements we have in place.
How can I change my cookie settings?
You may at any time choose to disable some or all of the cookies. You have several ways to do disable cookies.
Opt out from third party services we use:
You can opt-out from being tracked by some of the third party service providers we mainly rely on, by the following instructions they provide:
Google Analytics opt-out
Changing Browser Settings
The most used web browsers allow you to manage the majority of cookies through the browser’s settings. Keep in mind that if you limit the ability of websites to set cookies, you may worsen your overall user experience, since it (inter alia) will no longer be personalised to you.
If you still do not want to receive cookies from our Website, you can change your browser settings on a device you are using to access our services. Below you can find short instructions on how to disable cookies on the most popular Internet browsers. Also, you can find links to the cookie management section for the most popular Internet browsers. Please carefully read the following instructions:
Internet Explorer: Click on the Tools button, then on Internet Options. In the General tab, choose Browsing history, click on Settings. Then click Select files and select the Cookie(s) you wish to disable. Then close the window containing the list of Cookies and click twice on OK to return to internet. More instructions available here.
Firefox browser: Click on the Firefox Menu icon, then on the Tools button, then Options; in the window that appears, select Privacy and collect Remove Specific Cookies. Select the Cookies you wish to disable then remove them. More instructions available here.
Safari: click on the Settings button, then on Preferences. In the window that appears, choose Privacy/Security and click on Show Cookies. Select the Cookies you wish to disable then click on Delete or Delete All. More instructions available here.
Chrome: click on the Google Chrome menu, then Settings. At the bottom of the page, click on Advanced Settings. In the Privacy section, click on Content Settings. To disable cookies:
Select Block sites from storing any data;
Click on Cookies and site data then move the mouse over the website which created the Cookie, and click on X in the right corner, or click on Remove All.
More information available here.
Safari (mobile) – For more information please visit the following link.
For instructions on how to disable cookies on Internet browsers that are not given above, please consult the documentation that your browser manufacturer provides.
How to disable flash cookies
Changing browser settings will not remove Flash cookies. If you would like to disable Flash cookies, you can get the instructions here. If you disable Flash cookies, you will not have access to many features that make your experience more efficient and some of our services will not function properly.
We encourage you to periodically review this page for the latest information on cookie use.
Third Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
1. Data protection principles
CheltenhamTalk.co.uk is committed to processing data in accordance with its responsibilities under the GDPR.
Article 5 of the GDPR requires that personal data shall be:
a. processed lawfully, fairly and in a transparent manner in relation to individuals;
b. collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes; further processing for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes shall not be considered to be incompatible with the initial purposes;
c. adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed;
d. accurate and, where necessary, kept up to date; every reasonable step must be taken to ensure that personal data that are inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay;
e. kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed; personal data may be stored for longer periods insofar as the personal data will be processed solely for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes subject to implementation of the appropriate technical and organisational measures required by the GDPR in order to safeguard the rights and freedoms of individuals; and
f. processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures.”
2. General provisions
a. This policy applies to all personal data processed by CheltenhamTalk.co.uk.
b. The Responsible Person shall take responsibility for CheltenhamTalk.co.uk’s ongoing compliance with this policy.
c. This policy shall be reviewed at least annually.
3. Lawful, fair and transparent processing
a. To ensure its processing of data is lawful, fair and transparent, CheltenhamTalk.co.uk shall maintain a Register of Systems.
b. The Register of Systems shall be reviewed at least annually.
c. Individuals have the right to access their personal data and any such requests made to CheltenhamTalk.co.uk shall be dealt with in a timely manner.
4. Lawful purposes
a. All data processed by CheltenhamTalk.co.uk must be done on one of the following lawful bases: consent, contract, legal obligation, vital interests, public task or legitimate interests (see ICO guidance for more information).
b. CheltenhamTalk.co.uk shall note the appropriate lawful basis in the Register of Systems.
c. Where consent is relied upon as a lawful basis for processing data, evidence of opt-in consent shall be kept with the personal data.
d. Where communications are sent to individuals based on their consent, the option for the individual to revoke their consent should be clearly available and systems should be in place to ensure such revocation is reflected accurately in CheltenhamTalk.co.uk’s systems.
5. Data minimisation
a. CheltenhamTalk.co.uk shall ensure that personal data are adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed.
a. CheltenhamTalk.co.uk shall take reasonable steps to ensure personal data is accurate.
b. Where necessary for the lawful basis on which data is processed, steps shall be put in place to ensure that personal data is kept up to date.
7. Archiving / removal
a. To ensure that personal data is kept for no longer than necessary, CheltenhamTalk.co.uk shall put in place an archiving policy for each area in which personal data is processed and review this process annually.
b. The archiving policy shall consider what data should/must be retained, for how long, and why.
a. CheltenhamTalk.co.uk shall ensure that personal data is stored securely using modern software that is kept-up-to-date.
b. Access to personal data shall be limited to personnel who need access and appropriate security should be in place to avoid unauthorised sharing of information.
c. When personal data is deleted this should be done safely such that the data is irrecoverable.
d. Appropriate back-up and disaster recovery solutions shall be in place.
In the event of a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data, CheltenhamTalk.co.uk shall promptly assess the risk to people’s rights and freedoms and if appropriate report this breach to the ICO (more information on the ICO website).